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Date: May 29, 1992 08:51
From: BERT::OWENS
To: @SYS$MAIL:ENGINEER
THE GOOD NEWS IS THAT WELLS GARDNER HAS IDENTIFIED THE PROBLEM AND IS SHIPPING DISPLAYS WITH THE DIODE UP-GRADE INSTALLED. THE BAD NEWS IS THAT WE HAVE A BUNCH OF THE DISPLAYS IN ENGINEERING, WHICH HAVE ENDED UP IN FIELD TEST CABINETS. ALL IS NOT LOST!!! I KNOW WHAT THE FIX IS, AND I HAVE A GOOD FEELING FOR WHICH MFG DATE CODE WILL HAVE THE BAD DIODES. SO, AND THIS IS FOR THE TECHS OUT THERE, IF YOU WANT TO CHECK TO SEE IF YOU HAVE A FAULTY DISPLAY LOOK AT THE PLATE THAT THE MAIN PCB MOUNTS TO ON THE CHASSIS. ON THE LEFT HAND SIDE, (LOOKING FROM THE REAR OF THE DISPLAY), YOU WILL SEE A FEW LABELS, ONE OF WHICH WILL HAVE THE MONTH AND YEAR OF MANUFACTURE. ANYTHING BUILT BEFORE OCTOBER 91 WILL NO DOUBT HAVE THE BAD DIODE. NOW HERE'S THE NEAT PART. IF YOUR DISPLAY WAS BUILT BEFORE OCTOBER 91, ALL YA GOTTA DO IS CALL ME AND I'LL DROP EVERYTHING AND RACE OVER TO INSTALL THE CORRECT DIODE. AS AN ADDED BONUS, I CAN MAKE THE CHANGE WITHOUT REMOVING THE DISPLAY FROM THE CABINET, (AT LEAST ON THE GAMES I HAVE HAD TO FIX TO DATE). THE INCENTIVE TO CHECK OUT YOUR DISPLAY PRIOR TO FIELD TEST IS SIMPLE, I DON'T DO ROAD CALLS. AND I CAN IMAGINE HOW MUCH FUN IT IS TO CHANGE A DISPLAY IN AN ARCADE. RLO
May 29, 1992