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Date: May 13, 1988 15:05
From: KIM::SUTTLES
To: @SYS$MAIL:JUNK,SUTTLES
It's officially working. Atari Games people can call Tengen people office-to-office without using outside lines (we pay for each and every outside call, even local ones). It works the other way too. The good news: You may dial any Tengen extension (including 0 for operator) following a 6. Because we knew this was coming, the extensions are all three digits, so a four digit number starting with a 6 is a Tengen phone. They can also call over here, by preceding your extension with a 6 (they already know this). The bad news: we cannot forward phone calls between facilities. This may or may not be coming in the near future. Things you should know: There is a delay between the connection to the tie line and the time Tengen hears Atari people (it doesn't seem to be as bad the other way). This may (or may not) change. DON'T transfer outside calls over tie lines. As soon as you drop out, so does the outside call! This also applies to conference calls. Once a tie line is involved, you CANNOT FLASH. So, any features like add-on, consultation calling, hold, are unavailable to you while talking to Tengen people. James has already included Tengen people and numbers in the Atari Games phone list. THESE ARE NOT OUTSIDE NUMBERS. You can't get to them through Pacific Bell. Tengen has one outside number, (408)435-2650. This goes to their switchboard, and the desired party or extension must be asked for. If you wish to give out a number for Tengen, this is the ONLY number. Methinks the 64xx number group has been issued to Hewlett Packard. Calls going over the ties are treated as inside calls by both systems. For those who can tell what extension a call is coming from, incoming Tengen calls come from extensions starting with 0 (so they can't be dialed). You can't tell what Tengen extension is calling you; and they can't tell who we are (we have strange extension numbers over there, too). When you have problems (notice I didn't say IF), let me know. To save all of us some time, I already know that there is a delay between everybody being able to hear. Sometimes the call doesn't go through, for no known reason (dial again). In this event, you'll hear their error tone, which is similar to ours, but markedly different. You'll be able to tell whose switch didn't like what you did. You won't be able to do anything about it. sas
May 13, 1988