There are a number of problems with the phone system. In order to save
your time sending messages telling us and to save our time reading
messages telling us, I'll point out some of the known bugs. Steve is
off at Rolm school this week to learn how to make moves and changes
(MAC class), so some of these problems can BEGIN to be fixed next
week.

	Lab phones can't dial external numbers. This is a Bob Frye
	"feature". All telephones that weren't explicitly assigned
	to a warm body, were setup with the lowest class of
	service. We think this sucks. You think this sucks.
	Actually, the telephones that should have this class of
	service are the lobby phones here and at 735 and maybe a
	few others. This is entirely a software function so we can
	fix it once we know how.

	The buttons on some ETS's don't match up to the functions
	they perform. This is a hardware problem. We have a bag of
	buttons and are making some progress at correcting this
	error. If you are one of these "ETS" people, happen to
	know your phone number and what the buttons are supposed
	to do, drop on by and we may be able to give you the
	buttons so you can fix it yourself. In the meantime,
	bear with us, we'll get to you.

	There may be one or more PacBell trunks with a problem
	or one or more of our Rolm trunk circuits with a problem
	such that outside calls appear noisy and/or with reduced
	volume. This is a hardware problem. We'll investigate this
	further and call in the appropriate people to correct it.

	The system hold time to too short. If you place a call on
	hold and don't re-connect it within a system wide time
	limit, the Rolm switch will call you back. It appears this
	time is nearer 1 minute than to the more desireable 5 minutes.

	Calls are arbitrarily attached to the page. This problem is not
	new and is because the page system is a kludge as far as the
	Rolm switch is concerned. The fix seems to me to be simple, but
	I'll bet that it can't be done. You can flash any telephone by
	momentarily holding down the switchook and flashing a call will
	place it on hold. Then if you hang up, the Rolm will immediately
	call you back. If someone calls the page then hangs up with either
	type of flash (either switchook or FLASH button), the Rolm will
	call them back connecting them back to the page. I think that
	if the switchook flash were disabled system wide most of this
	page problem could be solved. We're working on it.

	Pick groups are all screwed up. This is a software function and
	can BEGIN to be fixed next week. In the meantime, use * 3 number
	to pick up other phones.

	The page system is sometimes abused. This is a user function and
	we can't fix it. The best we can do is tell you from which
	telephone(s) these abusive pages are coming and let you figure
	out who the offending individual(s) is(are).

If anyone has regularly gotten a busy tone immediately after dialing a 9
for an outside line, please notify me. This may be another problem that
needs to be addressed.

ds

If, when making an OUTGOING call, you experience weak volume and/or high
background noise, please dial FLASH * 563. This will record in the Rolm's
error log all the circuits used in your connection. We need this information
in order to find the trouble (if any). Please don't use this unless your
connection is really "not normal". Thanks in advance.

ds

DISCONNECTION OF TELEPHONES AT 1272 WAS COMPLETED THIS DATE (A WEEK
LATE).

OUR MAIN NUMBER, 747-2700 IS REFERRED TO OUR NEW NUMBER, 434-3700.
INDIVIDUAL TELEPHONE NUMBERS AT 1272 CAN NOT BE REFERRED AS THEY
WERE EXTENSIONS TO OUR MAIN NUMBER.

WE ARE STILL WORKING WITH PACIFIC BELL FOR OPERATOR ASSISTANCE 
REGARDING THE ABOVE.

    B. FRYE